Privacy policy

At Faux & Thorn, The Unruly Fleuriste (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and other relevant laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.fauxandthorn.co.nz) and make a purchase from us.

By using our website and services, you consent to the collection and use of your information as outlined in this policy.

Collection of Personal Information

We collect personal information only when necessary to process orders, provide customer service, and comply with legal obligations. The types of personal information we collect may include:

• Full name

• Billing and shipping addresses

• Email address

• Phone number

• Payment details (processed securely via a third-party payment provider; we do not store your credit card information)

• Order history and purchase details

We collect this information when you:

• Place an order on our website

• Sign up for our newsletter or marketing communications

• Contact us via email, phone, or website form

• Participate in promotions or competitions

Use of Personal Information

We use your personal information to:

• Process and fulfill your orders

• Provide order confirmations, shipping updates, and customer support

• Improve our website and services

• Send marketing communications (if you have opted in)

• Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Storage and Security of Information

We take reasonable steps to ensure your personal information is securely stored and protected against unauthorized access, loss, misuse, or disclosure. We use secure servers and encrypted payment processing to safeguard sensitive data.

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by New Zealand law. Once no longer needed, your data will be securely deleted.

Disclosure of Personal Information

We may disclose your personal information in the following situations:

• To service providers: We may share necessary details with third-party logistics, payment processors, and IT service providers to process your order. These providers are required to keep your information secure.

• To legal authorities: If required by law or to protect our rights, we may disclose your information to government agencies or law enforcement.

We will never share your personal information with unauthorized third parties.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and improve website functionality. Cookies may collect:

• Your browsing activity on our site

• Device and browser type

• IP address (anonymized where possible)

You can choose to disable cookies in your browser settings, but this may affect website functionality.

Your Rights Under New Zealand Privacy Law

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Opt out of marketing communications at any time

• Request deletion of your data (where legally permitted)

To exercise your rights, please contact us at [your email].

Marketing and Communications

We may send promotional emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before providing personal information.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated via email if applicable.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Faux & Thorn, The Unruly Fleuriste

Email: Hello@fauxandthorn.co.nz

Website: www.fauxandthorn.co.nz

We take privacy seriously and are committed to protecting your data in compliance with New Zealand privacy laws.