Terms of service

Terms of Service

• Faux & Thorn, The Unruly Fleuriste store specialises in selling sustainably conscious home goods and beautifully curated vintage pieces.

• All purchases are final. We do not offer refunds, exchanges, or returns unless an item is damaged in transit. We will assist you with your claim with the courier company if goods have been damaged in transit.

• By placing an order, you agree to abide by New Zealand laws governing online purchases and consumer rights.

• We reserve the right to update, modify, or change these Terms at any time without prior notice.

SHIPPING & PICKUP

• We only ship within New Zealand. We do not offer international shipping.

• Shipping rates vary based on item size, weight, and location. Rates are calculated at checkout.

• Some items are marked “Pickup Only” due to their delicate nature and will not be shipped. These must be collected from our Hamilton studio at a prearranged time.

• Once an order is placed, we cannot modify the delivery method or address.

• Orders should arrive within 3-7 days of being placed. However, if you live in a rural area, shipping may take a little longer.

• We always aim to dispatch orders in a timely manner and will keep you updated via email notifications from purchase through to delivery.

• If you haven’t received any tracking updates with 48 hours, please contact us at hello@fauxandthorn.co.nz.

DAMAGES & LIABILITY

• If an item arrives damaged, please email us at hello@fauxandthorn.co.nz with photos of the packaging and item within 48 hours of delivery. We will assess and may offer a replacement or refund at our discretion.

• Faux & Thorn, The Unruly Fleuriste is not responsible for lost, stolen, or delayed parcels once handed over to the courier.

PRIVACY POLICY

• We do not store or retain any personal information beyond what is required for processing orders, in compliance with New Zealand privacy laws.

• Payment details are processed securely via our third-party payment provider. We do not have access to or store credit card information.

AGREEMENT TO TERMS

By completing your purchase, you confirm that you have read, understood, and agree to our Terms of Service.